At CALOBANA, we want you to love your summer experience. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Include all original tags, accessories, and packaging
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Be accompanied by a valid proof of purchase
To initiate a return, please contact our support team at [email protected]. We will provide detailed return instructions and a return address.
Please note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you via email regarding the status of your refund.
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If approved, your refund will be processed and applied to your original payment method within 5–10 business days.
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If your return is not approved due to condition or eligibility, we’ll notify you with the reason.
Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item, please email us at [email protected] within 7 days of delivery. Include your order number and clear photos of the item. We’ll gladly send a replacement or process a full refund.
Cancellations & Order Changes
Orders can be canceled or modified within 12 hours of purchase. After that, we begin processing and cannot guarantee changes. Please email us as soon as possible at [email protected].
Questions?
For any concerns regarding returns, refunds, or product issues, our support team is happy to assist. Reach us at [email protected].